Comparison
Flow CRM vs ServiceTitan for HVAC contractors
ServiceTitan is the benchmark for large contracting businesses, with named case studies and an integration for everything. It is also sold through demos, implemented over months and priced for shops with dozens of techs. Flow CRM is for the shop with one to ten trucks that wants the HVAC essentials today.
What ServiceTitan does well
- Call booking, marketing, payroll, inventory and reporting in one platform.
- More than 70 integrations and published customer case studies with measured results.
- A dedicated implementation and support organisation.
- Built to run multi-location, multi-trade businesses.
Where Flow CRM wins for an HVAC shop
- Sign up and import your customers the same afternoon. No demo, no implementation project.
- Published per-technician pricing with a 30-day trial and no contract.
- The HVAC essentials without the enterprise weight: equipment, tiered quotes, checklists, agreements, seasonal reminders, texting, timesheets and QuickBooks.
- Office staff are free, and you can drop seats in the slow season.
Side by side
| ServiceTitan | Flow CRM | |
|---|---|---|
| Built for | Large multi-trade contractors | HVAC shops with 1 to 10 trucks |
| Getting started | Sales demo and implementation | Self-serve, minutes |
| Published pricing | No | Yes, per technician |
| Contract | Annual | Monthly or annual, cancel any time |
| Equipment records with warranty dates | Yes | Yes |
| Good/better/best quotes | Yes | Yes, customer picks a tier |
| Maintenance agreements and seasonal reminders | Yes | Yes |
| Call intake and timesheets | Yes | Yes |
| Field checklists and readings | Forms | Readings flagged against the equipment, repair quoted in one tap |
| Texting and customer portal | Yes | Yes |
| Inventory and marketing | Yes | No |
| Integrations | 70+ | QuickBooks Online, Stripe, Google Maps, Bird texting |
| Free trial | No | 30 days, no card |
Pricing
ServiceTitan does not publish prices; quotes come through a sales demo and typically involve onboarding fees and annual contracts. Flow CRM is $49 per month for the first technician and $39 for each one after that ($39.20 and $31.20 billed annually). Office staff free. 30-day trial, no card.
ServiceTitan prices are as published on its website in October 2026 and may have changed. Check their site before deciding. Flow CRM pricing
Common questions
- Is Flow CRM a ServiceTitan replacement?
- For a large multi-trade business, no. For an HVAC shop that was quoted ServiceTitan and only needs customers, equipment, quotes, agreements and reminders, yes, at a fraction of the cost.
- Can I move from ServiceTitan to Flow CRM?
- Yes. Export customers, equipment and memberships as CSV files and the import wizard maps the columns. Our support team will help.
- What does Flow CRM not do?
- Inventory, purchase orders and marketing campaigns. Flow CRM covers the customer record, call intake, quotes, scheduling, checklists, agreements, reminders, invoices, card payments, timesheets and a customer portal, and syncs the money side to QuickBooks Online.
Other comparisons: Flow CRM vs Jobber Flow CRM vs Housecall Pro
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Import a CSV, send a quote, schedule a tune-up reminder. 30 days, no card.
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